FedRAMP Program Manager for Training and Outreach
Betsy leads training and outreach for the FedRAMP PMO. She develops and implements training for Agencies, CSPs, and 3PAO stakeholders in an effort to increase cloud adoption and the security of cloud computing solutions used by the US Government.
Betsy also acts as FedRAMP’s Customer Experience (CX) lead. She is responsible for improving the usability of the FedRAMP website, FedRAMP.gov, and conducting user research by engaging with our users and stakeholders to measure and improve FedRAMP services. Betsy is active on the board of the government-wide CX-COP.
Prior to joining FedRAMP, Betsy served as the manager for GSA’s government-wide Terms of Service Program and negotiated over 70 federal compatible terms of service amendments for free social media tools and apps. Betsy left FedSIM to work in GSA’s Office of Citizen Services and Communications and acted as Director of Public Affairs and Communications. Betsy joined GSA FAS FedSIM in 2002 and managed the Library of Congress Copyright modernization effort.
Prior to joining GSA, Betsy worked at Lockheed Martin Information Technology in employee communications, community relations, public affairs, and event management.